Grade:  Principal Officer (PO)

Reporting to: Member of the Commission

Employing Authority: Competition and Consumer Protection Commission (CCPC)

Location:  Dublin 1

Closing Date: 10am, 30 August 2019

Role Summary

The CCPC is seeking to recruit a Director of Product Safety & Market Surveillance. This is an opportunity for a high calibre, Senior Manager with relevant experience, to bring their strong leadership and management approach to a regulatory and technical division supporting the goals of a dynamic and fast-paced organisation.


The division is newly created, having previously been a dedicated Unit within the CCPC’s Criminal Enforcement Division. A key role for the successful applicant will be to lead in establishing the new division; developing a corporate plan (including divisional design) and reviewing all processes and procedures. In the context of Brexit, the role holder will be required to assist the CCPC to develop an efficient and robust risk based market monitoring model.


The Product Safety & Market Surveillance Division has responsibility for protecting consumers by monitoring the compliance of economic operators (manufacturers, importers, distributors, retailers) with a range of non-food consumer product safety legislation.


The CCPC is the Market Surveillance Authority and the Competent Authority in Ireland for the safety of non-food consumer products arising from the General Product Safety Directive (GPSD) and a number of specific EU Directives (relating to toys, electrical equipment, gas appliances, and personal protective equipment). The CCPC’s responsibilities include monitoring and processing of relevant product recalls in Ireland. Related to this role, the CCPC is the National Contact Point for the EU rapid alert system for the notification on hazardous non-food consumer items (RAPEX). As part of this function, the CCPC liaises closely with the Customs authorities and is regularly notified of concerns that may have arisen from a product safety perspective regarding the importation of goods into the State. This latter activity focuses on the importation of consumer products from so called “third countries”. As above, a key aspect for the role will be preparing for the possibility that the UK becomes a third country following their withdrawal from the EU.


The Director of Product Safety & Market Surveillance will lead a team with a diverse range of technical, scientific and safety expertise and skills.  The team includes Senior Product Safety & Market Surveillance Managers at AP level, Product Safety & Market Surveillance Managers at HEO level and Product Safety & Market Surveillance Executives.  The Director will be responsible for ensuring the new Division delivers on the annual work plan.


Reporting to a Member of the Commission the Director of Product Safety & Market Surveillance will also play an important role at Senior Management level in ensuring that the CCPC fulfil its objectives under its Statement of Strategy.


Key Responsibilities

  • Develop and drive the divisional strategy and workplan, providing strategic leadership to the team, pro-actively contribute to the CCPC achieving its strategic objectives. 

  • Lead an expanding, technically competent and diverse team, setting high performance and accountability.  Develop capability and capacity across the team through effective engagement, delegation, coaching and mentoring to assist the transfer of skills.

  • Ensure the team is focused on and implements best practice operational procedures. Oversee the development and implementation of procedures and protocols to ensure a consistent and timely approach to investigations.

  • Develop and drive a comprehensive risk-based national market surveillance strategy to proactively address the entry, exit, transit, movement, storage and end-use of unsafe non-food products. This will include conducting inspections and investigations and using the CCPC enforcement powers to ensure that consumers are protected.

  • Represent the CCPC at national and international fora, developing relationships with stakeholders, in particular liaise with Revenue Customs Division, other national market surveillance authorities in Ireland and other EU member states

  • Give direction and make timely operational decisions on complex product safety queries, complaints and importation issues.

  • Assess the key points of emerging product safety issues at national and international level where appropriate, assist in advocating for changes to legislation or safety standards to improve the safety of products placed on the Irish Market.

  • Ensure application of the CCPC’s selection and prioritisation principles and risk assessment.  Effectively manage and direct multiple agendas and tasks and allocate resources appropriately.

  • Promote the Mission, Vision and Values of the organisation though self-management and team management.

  • Such other functions as may be required from time to time both nationally and internationally to fulfil the business objectives of the CCPC.

Technical and Professional Requirements

The successful applicant will have a critical leadership role in managing for results and delivering to a high standard in a challenging regulatory environment.  The post holder will be self-driven with the experience of contributing effectively to the strategic direction of an organisation and the ability to motivate staff to ambitious targets and strict deadlines.  Therefore they should be able to demonstrate that they have, or can acquire quickly, the capacity to deal with all aspects of the work at this level.   

CCPC Director Competencies

·         Strategic Awareness

·         Persuasive Communication

·         Decision Making

·         Resilience

·         Leading People

·         Results Orientation

The narrative associated with these competencies is set out in the document - CCPC Leadership Competencies for Divisional Director (Principal Officer)

Technical and Professional Requirements


It is required at a minimum that candidates demonstrate the following:

  • A relevant, Level 8 or above, third level qualification in regulation, compliance, technology, science or another relevant area supplemented with at least 5 years demonstrable experience in a regulatory, compliance and/ or enforcement area.

  • Minimum of five years senior management experience to include successfully leading a comparable business Unit or Division in a regulatory, compliance, investigative, public sector or similar organisation.

  • Experience of developing and successfully implementing business strategies, an understanding of risk management and risk-based enforcement and demonstrable drive and commitment to best practice.

  • The capacity to quickly master wide-ranging briefs; assimilate large volumes of information and arrive at clear proposed decisions.

  • The ability to identify and implement changes to teams and processes, ensuring the most efficient use of organisational resources to deliver improvements in strategic outcomes;

  • Excellent communication, networking and influencing skills, as required to operate at a senior level.

  • The ability to engage and communicate with a team towards realising the goal of a highly engaged and motivated workforce.


  • Familiarity with national and EU institutions, regulatory environment and/ or experience in the application of EU Directives and Regulations.

  • Project management experience.

  • Preparation and progression of formal enforcement actions and legal cases for prosecution in the Courts.

  • Change Management experience.

  • Post-Graduation Qualification in Strategy, Leadership or Management.


Given the nature of this position it is foreseen that Interviews will be scheduled for early September 2019 with an early commencement date for the successful candidate desired.

How to Apply 

1. Download the Job Information Booklet, Competency Appraisal Form and Selection Process Guide below:

Selection Process Guide - Role Specific (Download)

Job Information Booklet (Download)

Competency Appraisal Form (Download)



2. As per the role specific selection process guide we are looking for a Cover letter (No more than two A4 pages), Up to date CV & Competency Appraisal Form (complete). These must be uploaded as one document to the link below:

Closing Date 

Closing date for applications is 10am on Friday, 30th August 2019