Grade:  Higher Executive Officer (HEO)

Division: Consumer Protection Division

Unit: Consumer Protection Cooperation (CPC) Unit (Click here for more info)

Reporting to: Assistant Principal Officer

Employing Authority: Competition and Consumer Protection Commission (CCPC)

Location:  Dublin 1

Closing Date:  12pm, Monday 10th September 2019

Role Summary

The Consumer Protection Division (‘CPD’) is primarily responsible for exercising the CCPC’s functions in the areas of consumer protection. CPD has a wide remit across a broad spectrum of consumer interests. At a high level it works to ensure that the interests of customers are protected in line with National and European legislative requirements.

The Consumer Protection Co-operation Unit (CPC) is a newly formed Unit and is one of three Units that forms part of the Consumer Protection Division.  Each Unit is headed by a Senior Manager who is part of the Senior Management Team within the Division.

The Consumer Protection Co-operation Unit (CPC) will have responsibility for fulfilling the CCPC’s obligations under the existing and forthcoming Consumer Protection Cooperation framework. This framework brings EU Member States' enforcement authorities into a close working relationship with each other and with consumer protection matters.

The CPC Unit will ensure that the CCPC is capable of undertaking the roles and responsibilities as provided for under the new CPC Regulation (EU) 2017/2394 (the ‘CPC Regulation’).  The Consumer Protection Manager will be a key member of the CPC Unit who will support the Senior Consumer Protection Manager in relation to the establishment and operation of the CPC Unit.

The Consumer Protection Manager will play a key role in managing and supporting the activities relating to the CCPC as the Single Liaison Office and Competent Authority. Responsibilities to include information requests, investigations, enforcement actions and such other actions that may be necessary to ensure the efficient functioning of the CPC framework in Ireland. The Consumer Protection Manager will also have a role in building and maintaining relationships with Competent Authorities both in Ireland and in other Member States.  In addition, the Consumer Protection Manager will be required to carry out any other additional tasks that may be assigned to him or her in order to support the work of the Consumer Protection Division.

Key Responsibilities

A.      Manage the responsibilities of the CCPC under the CPC Regulation:

  • Manage responses to requests for information and enforcement requests received from Competent Authorities in other Member States through the CPC portal.

  • Report to and liaise with the Senior Consumer Protection Manager regarding investigation activities and results. Make recommendations on appropriate courses of action.

  • As necessary, keep the European Commission, Competent Authorities and Member States concerned updated in relation to measures taken to address infringements.

  • Manage CPC meeting schedules and attend meetings, webinars and workshops where required (which is likely to involve travel within the EU).

  • Participate in EU Common/Joint Actions, if required. 


B.      Manage Ireland’s Single Liaison Office (SLO) including:

  • Build and maintain good working relationships with Irish Competent Authorities and other relevant stakeholders.

  • Help to develop and provide training for other Competent Authorities.

  • Issue alerts within required timeframes and input Competent Authority requests as the applicant authority.

  • Actively manage and Co-ordinate Ireland’s participation in the European Commission ‘sweeps’.


C.      Contribute to Unit/Division Management and activities:

  • Work closely and as directed by the Senior Consumer Protection Manager with other units and Divisions in CCPC in implementing various enforcement sanctions, including progressing enforcement actions.

  • Work closely and as directed by Senior Consumer Protection Manager in the general management of the Unit/Division’s activities.

  • Assist in the preparation of weekly and monthly reports.

  • Undertake any other duties and responsibilities of a similar level, as required.


D.      Manage people:

  • The Customer Protection Manager may be responsible for the management of a Consumer Protection Executive.

Technical and Professional Requirements


  • Relevant Degree or equivalent in economics, law, regulation or compliance, or comparable professional experience in the conduct of investigations and enforcement actions.

  • Experience of working within a compliance or regulatory environment (experience of working in the ‘consumer-facing’ financial services sector may be acceptable where the role related to the implementation and/or compliance with consumer protection regulatory requirements).

  • Excellent ICT skills

  • Project or case management experience.

  • Good interpersonal and communication skills.

  • Excellent drafting skills and attention to detail.


  • Knowledge and/or experience of:             

    ·         Consumer Protection legislation/regulation.

    ·         E-commerce and the collaborative economy.

    ·         Best practice in document/record/case management.

    ·         Information analysis including the collection and processing of digital information.

  • People management experience.


How to Apply 

1. Download the Job Information Booklet and Selection Process Guide below:

Selection Process Guide (Download)

Job Information Booklet (Download)


2. As per selection process guides we are looking for Cover letter (No more than one A4 page) & Up to date CV to be uploaded as part of the process. These must be uploaded as one document to the link below:

Closing Date 

Closing date for applications is 12 noon, Tuesday, 10 September 2019