Grade:  Executive Officer (EO)

Division: Consumer Protection Division

Unit: Consumer Protection Cooperation (CPC) Unit

Reporting to: Higher Executive Officer

Employing Authority: Competition and Consumer Protection Commission (CCPC)

Location:  Dublin 1

Closing Date:  12 noon, Friday 25th October 2019

Role Summary

The Consumer Protection Division (‘CPD’) is primarily responsible for exercising the CCPC’s functions as they relate to consumer protection issues. The Division therefore has a wide remit across a broad spectrum of consumer interests. At a high level it works to ensure that the interests of customers are protected in line with domestic and European legislative requirements.

The Consumer Protection Co-operation (CPC) Unit is a newly formed Unit and is one of three Units that form the Consumer Protection Division. The CPC Unit will have responsibility for fulfilling the CCPC’s obligations under the existing and forthcoming Consumer Protection Cooperation framework. This framework brings EU Member States' enforcement authorities into a close working relationship with each other and with consumer protection matters.

The CPC Unit will ensure that the CCPC is capable of undertaking the roles and responsibilities as provided for under the new CPC Regulation (EU) 2017/2394 (the ‘CPC Regulation’). The Unit will be responsible for managing Ireland’s Single Liaison Office (SLO), which will involve building and maintaining good working relationships with Irish Competent Authorities (CAs) and other relevant stakeholders. The Consumer Protection Executive will be a key member of the team who will support the CPC Unit during its establishment and ongoing operations.

A key function of the role will be to work with the other members of the CPC Unit in terms of the engagement with the CPC Network and to participate in the investigations undertaken. In addition, the Consumer Protection Executive will be required to carry out any other additional tasks that may be assigned to him or her in order to support the work of the Consumer Protection Division.

Click here for further information on the CPC unit.

Key Responsibilities

  • Manage requests received through the CPC Platform, forwarding them to the appropriate CAs and engaging with them to ensure requests are progressed within the required timelines.

  • Conduct assessments of information and enforcement requests received through the CPC System. Formulate and draft recommendations, based on assessments undertaken.

  • Assist with preparation of submission to the EU CPC annual open case review.

  • Report to Consumer Protection Manager on progress, issues and challenges of the team.

  • Provide administrative support to the SLO Consumer Protection Manager and other Team Members, as required and directed.

  • Manage all EU CPC portal activity and prepare or coordinate as required.

  • Ensure CPC System correspondence is forwarded to the relevant person.

  • Assisting in the management of the EU CPC portal, updating responses and requests from the CCPC and other Irish CAs.

  • Work with the wider team to conduct the annual CPC Sweep of traders to assess their compliance with relevant legislation and carry out any enforcement action.

  • Record all international activity for internal reporting requirements.

  • Coordinate attendance at training webinars, meetings for CPC and the International Consumer Protection and Enforcement Network (ICPEN).

  • Participate in domestic and EU CPC related meetings, which may involve travel within the EU.

  • Make recommendations to the Consumer Protection Manager where improvements are identified in relation to work processes. Undertake any other duties and responsibilities, which may be required/requested.

Technical and Professional Requirements


  • Relevant degree or equivalent qualification in law, business, economics, regulation or compliance; or experience working in an organisation that conducts investigations (and/or inspections) into breaches of statutory or regulatory provisions.

  • Demonstrated analytical and problem-solving skills.

  • Good interpersonal and verbal and written communication skills.

  • Intermediate PC skills with particular aptitude in using Microsoft Word and Excel.

  • Ability to work in a high-volume environment, multi-task, determine prioritise and ensure deadlines are met..


  • Established knowledge of consumer protection law or a demonstrated interest in this area and/or in collaborative and online consumer markets.

  • Experience conducting internet/desk-based investigations e.g. open source intelligence skills, data mining or interrogation of databases.


How to Apply 

1. Download the Job Information Booklet and Selection Process Guide below:

Selection Process Guide (Download)

Job Information Booklet (Download)


2. As per selection process guides we are looking for Cover letter (No more than one A4 page) & Up to date CV to be uploaded as part of the process. These must be uploaded as one document to the link below:

Closing Date 

Closing date for applications is 12 noon, Friday 25th October 2019